At Ivorythreadz, operated by Mindxcel IT Services Private Limited, we aim to offer a smooth and hassle-free shopping experience. In this policy, “we,” “our,” and “us” refer to Mindxcel IT Services Private Limited, while “you,” “your,” and “user” refer to customers placing orders on our platform. Order cancellations may occasionally be necessary, and the following terms outline the process.

Cancellation Before Dispatch

• Orders can be cancelled within 24 hours of purchase or before shipment, whichever comes first
• Requests must be submitted by contacting our customer support via email
• Once approved, a full refund will be issued to the original payment method within 5–7 business days

Orders Already Shipped

• Cancellation requests cannot be processed once an order has been dispatched
• Customers may initiate a return after delivery according to our Return & Refund Policy

Modifying Orders

• Changes to items or delivery addresses are not allowed after an order is place.
• If updates are necessary:
  
  
  • Cancel the existing order, if it qualifies for cancellation
  • Place a new order with the corrected information

Support for Cancellations

For any help or questions regarding order cancellations, please contact our support team at:
mindxcelitsolutionspvtltd@gmail.com