At Ivorythreadz, operated by Mindxcel IT Services Private Limited, we are committed to offering a seamless and reliable shopping experience. In this policy, “we,” “our,” and “us” refer to Mindxcel IT Services Private Limited, while “you,” “your,” and “user” refer to customers placing orders on our platform. By purchasing from us, you agree to follow the return and refund procedures described below.

Return Eligibility

To qualify for a return:

• Items must be unused, unwashed, and in their original condition, including all tags, labels, and packaging
• All original tags, labels, and packaging must be included
• Products that have been worn, washed, or altered are not eligible for return
• Return requests must be submitted within 48 hours of delivery via customer support
• Items not meeting these requirements will be rejected

How to Initiate a Return

• Submit Your Request: Email your return request with Order ID and reason for return to mindxcelitsolutionspvtltd@gmail.com
• Provide Proof: For damaged, defective, or incorrect items, attach clear photos to facilitate faster processing
• Follow Instructions: Once approved, detailed guidance will be shared to complete the return
• Note: Returns failing to meet these conditions may be declined at our discretion

Refund Procedure & Timeline

• Returned items are inspected to confirm they meet return eligibility
• You will receive a notification indicating whether the refund is approved or denied
• Approved refunds are credited back to the original payment method within 5–7 business days
• A confirmation email is sent once the refund has been successfully processed

Partial Refunds

If a returned product partially meets return criteria (e.g., minor damage or missing packaging), a partial refund may be issued at our discretion

Damaged, Defective, or Incorrect Items

• For faulty, damaged, or incorrect products, submit a return request within 48 hours of delivery
• Attach clear photos or videos of the issue and email them to mindxcelitsolutionspvtltd@gmail.com to ensure prompt resolution

Customer Support

For any assistance or queries regarding returns and refunds, contact our support team at:
mindxcelitsolutionspvtltd@gmail.com

We value your trust in Ivorythreadz and are committed to providing a smooth and satisfying shopping experience.